Estimator and Dispatcher Job Description
Estimating
-
Review blueprints, plans, and specifications to prepare accurate cost estimates.
-
Perform material take-offs.
-
Edit submittals in BlueBeam.
-
Prepare proposals, budgets, and cost breakdowns for customers.
Dispatching (Trucks & Deliveries)
-
Schedule and coordinate deliveries of materials, equipment, and company trucks.
-
Communicate delivery schedules with drivers and customers.
-
Monitor delivery progress and resolve delays or conflicts.
-
Maintain dispatch sheet, trailer and driver location, and material drop-off documentation.
-
Keep track of large ongoing jobs (that have numerous loads)
*Assists with additional tasks and responsibilities as needed to support the team and overall business operations.
Responsibilities (elaborated)
Primary Point of Contact
-
Serve as a main point of contact for assigned customers regarding scheduling, pricing, and job status
-
Answer inbound calls and emails professionally and promptly
-
Route technical or complex issues to the appropriate internal team
Customer Relationship Management
-
Maintain accurate customer records, contacts, and communication notes
-
Build and maintain strong working relationships with repeat customers
-
Develop familiarity with key customer preferences, requirements, and job patterns
Quote & Order Support
-
Prepare, send, and revise estimates based on customer requests
-
Confirm scope, quantities, delivery timelines, and site requirements with customers
-
Ensure customer approval is documented prior to scheduling or production
Schedule & Expectation Management
-
Communicate lead times, delivery windows, and changes proactively
-
Notify customers of delays, conflicts, or adjustments as early as possible
-
Coordinate with internal teams to resolve customer concerns quickly
Issue Resolution
-
Address customer questions or complaints related to deliveries, quantities, or scheduling
-
Document issues and coordinate corrective actions with operations or production
-
Follow up to ensure customer satisfaction after resolution
Account & Payment Coordination (Non-Collections)
-
Assist in sending billing details and job references
-
Coordinate with accounting when customers have account questions
-
Prompt customers to contact accounting when balances affect scheduling or terms
Schedule:
Hours and days vary, especially with the time of year due to being in the construction industry – can range from 30hrs to 55hrs per week.
Typical – Monday through Friday 6:30a – 4p and every other Saturday 6:30a – 11a
*Saturday would be by yourself and only once you are trained and comfortable being alone, opening and closing the office.*
Benefits : PTO, Medical Insurance, 401K
