Schneps Jobs – Jobs in New York City

Certified Preschool Teachers and Center Directors Needed

Child Care Staffing

HHA for Greater Pay! Without HHA? You can still get a GREAT PAY!

Great Care, Inc

MardersThis is an exciting time to be joining Marders. Our commitments, which include safety, integrity, client first and diversity & inclusion are the root of our culture and help drive the success of our business. Responsible to provide white-glove customer service to clients, provide clients with excellent property care through effective management of crews to complete jobs efficiently and profitably as possible while maintaining Marders impeccable standards, to develop rapport with clients and identify opportunities for upselling for the department and company. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Client Services: • Provide outstanding customer service for all clients • Routine communication with clients (via client’s preferred method – in person, email, telephone, mail) as appropriate • Communicate all customer comments, suggestions and complaints to PC Field Manager immediately • Responsible to develop a rapport with his/her clients, understand client needs and idiosyncrasies and be the main contact person for his/her clients • Meeting with existing clients • Meeting with new leads • Cultivation of new clients Operations: • Continuous monitoring of assigned accounts throughout the season for quality assurance and training purposes • Daily dispatching and setting up crews • Advise Office Manager on clients’ special scheduling needs or new client information to keep schedule and contact information up to date. • Ensuring crews adhere to client’s special requests (time restrictions, parking) and communicating to clients if there is a change in schedule • Annual review of client renewal contracts and recommendations for modifications • Work with Office Manager and team on monthly, weekly and daily basis to create daily schedule for maintenance crews based on foremen input, contract hours and client requests. • Daily collection of timesheets from foremen, checking for accuracy and submission to Office Manager • Go-to-person for the foreman on assigned accounts for any questions or concerns • Facilitate foreman in resolving issues on assigned accounts and train foremen to take proactive measures to prevent reoccurrence • Proactively advise PC Field Manager as inventory levels become low allowing enough time to order more product before running out • Assist in snow plowing duties Finance: • Responsible for crews’ efficient completion of assigned jobs within allotted contract hours and materials • Sell new maintenance work for new and existing clients as fits with company and client needs • Identify opportunities for upselling in Property Care department and companywide in accordance with clients’ best interest • Estimating new jobs and projects Human Resources: • Cross-training of competencies with other employees as needed • Participate in various company training programs as required • Responsible for assisting PC Field Manager in training of new hires • Giving ongoing input and ideas on ways to improve department function • Compliance with all Marders policies and procedures • Responsible for attending all company and department meetings • Responsible to follow department administrative protocols and procedures • Provide disciplined positive team-oriented work environment for crews • Assist PC Field Manager in training of crews on Best Practices and client property etiquette • Assist PC Field Manager on training crews on company and department best practices/ performance • Help to facilitate department functions (example: running plants to a job) QUALIFICATIONS AND EDUCATION REQUIREMENTS Degree in Arboriculture, Forestry, Horticulture, Plant Science, Landscape Management, Environmental Science or a related field OR prior experience working as a Property Care Account Manager PREFERRED SKILLS Driver’s License Fluent spoken and written English ability Advanced knowledge and experience in property maintenance (includes organic tree care and pruning, planting, lawn care, irrigation, etc.) Plant identification Design skills Knowledge of Salesforce Excellent People and Management skills Positive attitude and team player Problem Solving Solid Computer skills