NOC Technician – Level 1

We are looking for a motivated technical professional to join our team as a Level 1 NOC Technician.  The Level 1 NOC Technician will provide the below:

RESPONSIBILITIES:

  • Remote and on-site desktop and user support using remote support applications
  • Create/update and escalate user tickets as needed
  • Acknowledge pre-configured alerts and perform basic troubleshooting steps
  • Support / Basic Network Support
  • Load and configure desktop OS for standalone operation and basic network connectivity
  • Configure and troubleshoot desktop applications and upgrades such as MS Office
  • Install and configure desktop computer and peripheral hardware upgrades
  • Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices
  • Perform hardware and software troubleshooting
  • Integrate hardware into existing LAN environments.  This includes establishing network, file server access, configuration of email and print server connectivity
  • Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments
  • Install, integrate, troubleshoot and solve network client operation problems
  • Basic Active Directory – Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc.
  • Physical network troubleshooting – drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc.
  • There is some night and weekend work requirements with this position

QUALIFICATIONS:

A successful individual will need to have a strong technical background with a broad range of technologies, including but not limited to:

  • Experience in a Help Desk or User Support environment
  • PC hardware/software, server hardware and latest operating systems, network connectivity and communications
  • Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.
  • Ability to troubleshoot SaaS based applications
  • Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007
  • Administer Active Directory users and groups
  • Configuration, installation, integration and troubleshooting of various network devices such as printers, wireless access points
  • Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS
  • Must possess a strong knowledge of client/server computing
  • Ability to quickly learn and follow complex procedures
  • Excellent communication, customer service, time management, and organizational skills
  • Professional verbal communication skills a must
  • Customer oriented, self-motivated, ambitious and dedicated team player
  • Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed)

This individual should also have had the following experiences:

  • 2+ years experience in the IT support service industry
  • Ability to multitask and dynamically prioritize tasks with proven time management
  • Ability to work independently, as well as in a team environment
  • Self-starter that exhibits a high level of attention to accurate detail

Although not requirements, other desirable attributes include:

  • College degree in technical or business, or equivalent industry experience
  • Microsoft Windows certification strongly preferred
  • A+, Network+, Security+ are highly desired
  • Industry certifications from manufacturer/vendors such as Microsoft, Apple, IBM, HP, and Cisco
  • Group Policies / scripting
  • VMWare support

Custom Computer Specialists Offers competitive salaries and comprehensive benefits including:

  • Medical and dental plans
  • Company Paid Vision and Short and long term disability plans
  • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
  • 401K with employer match
  • Tuition reimbursement
  • Onsite Fitness Center (or gym membership reimbursement for client or satellite based employees)
  • Company paid life Insurance
  • Paid holidays and vacation
  • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!

EEO Statement:

Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

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